FAQs

Orders & Shipping

Where do you ship? We currently ship throughout all 50 United States. We do not offer international shipping at this time.

How much does shipping cost? Free Standard Shipping is included with every order. There are no minimum purchase requirements, hidden fees, or additional shipping charges — the price at checkout is the final price you pay.

How long does processing take? Orders are processed within 1 business day, Monday through Friday. Orders placed before 5:00 PM Eastern Time (ET) are typically processed the same business day. Orders placed after 5:00 PM ET, on weekends, or on U.S. Federal Holidays are processed on the next business day.

How long does delivery take? All orders ship via USPS Priority Mail or a comparable trusted carrier. Estimated transit time is 1–3 business days, for a total estimated delivery time (including processing) of 2–4 business days. Delivery times are estimates only and may vary with destination, weather, carrier operations, or peak shipping periods.

How do I track my order? As soon as your order ships, you'll receive a shipping confirmation email with your tracking number. If you don't see it, please check your spam or junk folder before contacting us.

Can you deliver to a PO Box? Yes, we gladly ship to PO Boxes using USPS services whenever available.

Can I change my shipping address after placing an order? Please review your shipping address carefully before checkout, as we may not be able to modify it once an order has shipped. We're not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided at checkout.

Can I cancel my order? If you need to cancel, please contact us as soon as possible. Because we begin processing orders quickly, cancellation can only be accommodated if the order hasn't yet entered the shipping process. Once shipped, an order can't be canceled, but you may request a return in accordance with our Return & Refund Policy.

What if my order hasn't arrived? If your order hasn't arrived within 7 business days of your shipping confirmation email, please contact us and we'll investigate with the carrier.

Returns & Refunds

What is your return window? You may request a return within 30 days of receiving your order. After that window, returns are no longer accepted unless required by law or the item is faulty, damaged, or incorrect.

What are the return requirements? Items must be unused, in their original condition and packaging, include all original parts and accessories, and be approved by our customer support team before being returned.

How do I start a return? Contact us at contact@cuisinefly.com before sending anything back. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 24 hours (Monday–Friday) with instructions. Returns sent without prior approval may not be accepted.

What if my item arrives damaged, defective, or wrong? Notify us within 14 days of delivery with clear photographs of the product and packaging. We'll provide a prepaid return shipping label, cover all return shipping costs, and offer a replacement or full refund.

How long do refunds take? Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 14 business days. Original shipping charges are non-refundable unless the return is due to a faulty, damaged, or incorrectly shipped item.

I have not received my refund. What should I do? If you have not received your refund within 14 business days after receiving your refund confirmation email, please first check with your bank or payment provider. If you still need assistance, contact us at contact@cuisinefly.com and we will be happy to help.

Can I exchange an item instead of returning it? Yes, exchanges are accepted for eligible products within the 30-day return period, subject to availability. Contact our support team before returning your item.

Payments

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, and Diners Club, as well as Apple Pay, Google Pay, Shop Pay, and PayPal.

Is it safe to pay on your website? Yes. Our store is powered by Shopify, which uses SSL encryption and is PCI DSS compliant to help protect your payment information. We never store your complete payment card details on our servers.

When is payment taken? Payment is charged when your order is successfully placed. Orders are not processed or shipped until payment has been successfully confirmed.

My payment was declined. What should I do? Please verify that your billing address matches the address registered with your bank and that your payment details were entered correctly. If the issue continues, please contact your bank or try another payment method. If you still need assistance, contact us at contact@cuisinefly.com.

Products

What kind of products do you sell? Cuisine Fly specializes in premium kitchen gadgets and cooking essentials — including kitchen tools, storage solutions, cookware accessories, and prep gadgets crafted from quality stainless steel, silicone, and other durable materials.

Do you inspect orders before shipping? Yes, every order is inspected before it ships to help ensure it meets our quality standards.

General

Who operates this store? This website is operated by Emmett Techware LLC (trading as Cuisine Fly), a US-based limited liability company operating out of Covington, Kentucky.

How can I contact customer support? Email us at contact@cuisinefly.com or call +1 (609) 609-1553. Our support hours are Monday–Friday, and we respond to all inquiries within 24 hours.

Where can I find your Privacy Policy, Terms of Service, or other legal pages? Links to our Privacy Policy, Terms of Service, Shipping Policy, Return & Refund Policy, and Legal Notice are available in the footer of our website.

Contact Us

Emmett Techware LLC (Cuisine Fly)

Email: contact@cuisinefly.com Phone: +1 (609) 609-1553 Address: Emmett Techware LLC, 300 Madison Ave, Covington, KY 41011, United States

Response time: Within 24 hours, Monday to Friday